Effective Date: 15 September 2026

This Refund Policy explains how refunds are reviewed and processed by FAM Trips Tours & Safaris Limited.

1. Refund Eligibility

Refund eligibility depends on the service booked, supplier terms, notice period, payment status, booking stage and any non-refundable costs already committed.

2. Non-Refundable Costs

Some costs may be non-refundable once committed, including park fees, permits, accommodation deposits, airline tickets, supplier deposits, visa-related costs, processing fees, transport commitments, guide fees, venue deposits and administrative costs.

3. Refund Review Process

FAM will review refund requests by checking:

• booking confirmation status,
• supplier cancellation terms,
• costs already incurred,
• notice period provided,
• payment records,
• service delivery stage.

4. Approved Refunds

Where a refund is approved, FAM will communicate the approved refund amount, deductions if any, expected processing timeline and payment method.

5. Supplier-Dependent Refunds

Where money has already been paid to a third-party supplier, FAM may only process a refund after the supplier confirms refund eligibility and releases the applicable amount.

6. Processing Timelines

Refund timelines may vary depending on banks, mobile money platforms, supplier processing times and verification requirements.

7. Rescheduling Option

Where possible, FAM may offer rescheduling or service credit as an alternative to refund, subject to availability and supplier terms.

8. Refund Contact

Refund requests should be sent to:

Accounts: accounts@famtripsntours.com

Support: support@famtripsntours.com

Mobile / WhatsApp: +254 722222787