Terms and Conditions
Effective Date: 15 September 2026
Welcome to the website of FAM Trips Tours & Safaris Limited. By accessing our website, submitting an enquiry, requesting a quotation, booking a service or communicating with us, you agree to the terms and conditions below.
- Company Services
FAM Trips Tours & Safaris Limited provides hospitality, travel, safaris, tours, hikes, accommodation booking support, mobility solutions, airport transfers, corporate travel coordination, group travel support and related advisory services.
- Website Information
Website information is provided for general guidance, marketing, enquiry and quotation purposes. Destinations, packages, images, prices, inclusions, dates and availability may change without prior notice.
- Enquiries and Quotations
Submitting a website enquiry does not create a confirmed booking. A booking is confirmed only after quotation confirmation, availability confirmation, payment where applicable and formal communication from FAM.
- Pricing
Prices displayed on the website, brochures, posters or social media may be indicative or promotional unless expressly confirmed in writing. Final prices may depend on travel dates, group size, accommodation class, park fees, transport type, exchange rates, supplier availability, season, taxes and third-party terms.
- Client Responsibility
Clients are responsible for providing accurate personal details, travel dates, passport or identification information where required, health or mobility needs, destination preferences, pickup details and payment confirmations.
- Third-Party Suppliers
Some services may be delivered through third-party providers such as hotels, airlines, lodges, transport companies, parks, event venues, tour guides and insurance facilitators. Their own terms, safety rules, cancellation policies and availability conditions may apply.
- Travel Documents and Compliance
Clients are responsible for ensuring they have valid identification, passports, visas, permits, vaccination records, travel insurance and any other documents required for local or international travel.
- Website Use
Users must not misuse the website, submit false information, attempt unauthorized access, copy protected content, use the website for fraud or interfere with website functionality.
- Intellectual Property
All FAM logos, brand materials, website text, images, designs and content are owned, licensed or authorized for use by FAM unless otherwise stated. Unauthorized copying, editing or commercial use is prohibited.
- Limitation of Liability
FAM will take reasonable care in planning and coordinating services. However, FAM shall not be liable for delays, losses or disruptions caused by circumstances beyond reasonable control, including weather, road conditions, supplier changes, government directives, airline disruptions, park restrictions, insecurity, illness or force majeure events.
- Changes to Terms
FAM may update these Terms and Conditions from time to time. Updated terms will be posted on the website.
- Contact
For questions about these terms, contact FAM Trips Tours & Safaris Limited through:
Office: +254 202221111
Mobile / WhatsApp: +254 722222787
Email: support@famtripsntours.com
Website: www.famtripsntours.com
Approved & Authorized By:
Kelvin Otieno Ong’ayo
Chief Executive Officer / Director
FAM Trips Tours & Safaris Limited
Effective Date: 15th September 2026
Document Status: Approved for Website Publication
Review Cycle: Annual / As Required