Effective Date: 15 September 2026

This Booking Policy explains how customers may request, confirm and manage bookings with FAM Trips Tours & Safaris Limited.

1. Booking Process

Our standard booking process is:

Plan → Enquire → Quote → Confirm → Pay → Receive Itinerary → Travel / Service Delivery → Support → Feedback.

2. Enquiry Submission

Customers may submit enquiries through the website form, WhatsApp, email, phone call or social media. Each website enquiry should generate a unique tracking ID for follow-up.

3. Quotation

After receiving an enquiry, FAM reviews the requested service, destination, dates, group size, accommodation preference, mobility requirements and budget range before issuing a quotation.

4. Availability Confirmation

All bookings are subject to availability of accommodation, transport, guides, destination access, flights, park services, suppliers and any third-party service required.

5. Booking Confirmation

A booking is confirmed only after:

• FAM issues a formal quotation or confirmation.
• The client accepts the quotation.
• Availability is confirmed.
• Required payment or deposit is received where applicable.
• FAM sends written confirmation of the booking.

6. Payment

Payment terms vary depending on the package, supplier terms, booking timeline and service type. FAM will communicate the required deposit, balance, payment deadline and payment reference before confirmation.

7. Itinerary and Service Details

Confirmed clients may receive an itinerary, pickup details, accommodation details, travel notes, mobility plan or service schedule depending on the service booked.

8. Client Changes

Any change request must be submitted early. Changes may be subject to availability, revised prices, supplier charges or administrative adjustments.

9. Non-Confirmation Notice

Submitting a form or receiving an automated email does not mean a booking has been confirmed. It only confirms that the enquiry has been received.

10. Support

For booking support, contact:

Bookings: bookings@famtripsntours.com / support@famtripsntours.com

Mobile / WhatsApp: +254 722222787

Office: +254 202221111