Effective Date: 15 September 2026

FAM Trips Tours & Safaris Limited respects your privacy and is committed to protecting the personal information you share with us through our website, enquiry forms, booking forms, phone calls, WhatsApp, email, social media pages and customer support channels.

This Privacy Policy explains how we collect, use, store, protect and manage your personal information when you interact with our hospitality, travel, safaris and mobility services.

1. Information We Collect

We may collect the following categories of information:

• Full name and contact person details.
• Phone number, WhatsApp number and email address.
• Country, city, residence or pickup location.
• Travel destination, travel dates, return dates and itinerary preferences.
• Number of adults, children or group participants.
• Accommodation preferences, hotel category, room type and special needs.
• Mobility requirements such as airport transfers, chauffeur services, car hire, group transport or field mission mobility.
• Budget range and quotation preferences.
• Payment, invoice or booking reference information where applicable.
• Messages, feedback, testimonials and customer support requests.
• Website usage data such as cookies, device type, page visits and enquiry source where analytics tools are enabled.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests.
• Prepare travel, safari, hospitality and mobility proposals.
• Coordinate bookings, reservations, transfers and customer support.
• Communicate updates, confirmations, itinerary details and service changes.
• Generate enquiry tracking references and maintain customer service records.
• Improve our website, services, customer experience and operational planning.
• Comply with legal, regulatory, tax, data protection and contractual obligations.

3. Legal and Service Basis for Processing

We process personal information where it is necessary for enquiry handling, quotation preparation, booking coordination, customer support, legitimate business operations, legal compliance or where you have provided consent through a website form or direct communication.

4. Sharing of Information

We may share relevant information with trusted service partners only where necessary to deliver requested services. Such partners may include hotels, lodges, resorts, transport providers, tour guides, travel consultants, airlines, event venues, insurance facilitators, payment support teams or accommodation providers.

We do not sell customer personal information.

5. Data Protection Commitment

FAM Trips Tours & Safaris Limited is committed to handling customer data responsibly and securely. We maintain data protection practices aligned to Kenya’s data protection framework and our registration as a Data Controller.

6. Data Security

We apply reasonable administrative, technical and operational controls to protect personal information from unauthorized access, misuse, disclosure, alteration or loss. Website forms should be protected through SSL/HTTPS, access controls and spam protection.

7. Data Retention

We keep personal information only for as long as necessary to respond to enquiries, manage bookings, support clients, comply with legal requirements, maintain business records and resolve disputes.

8. Customer Rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion where legally permissible, restriction of processing, objection to processing or withdrawal of consent.

9. Cookies and Analytics

Our website may use cookies and analytics tools to improve performance, understand visitor behaviour and secure website functionality. You may manage cookies through your browser settings.

10. Contact for Privacy Questions

For privacy or data protection questions, contact:

Email: support@famtripsntours.com

Phone: +254 202221111

Mobile / WhatsApp: +254 722222787

Website: www.famtripsntours.com